2021 USPS audit finds Richmond facility's consolidation under "Delivering for America" plan led to reduced service performance and $8m questioned costs.
An audit by the USPS Office of the Inspector General reveals issues with the Richmond Regional Processing and Distribution Center, the first facility in the US to undergo consolidation under the 10-year "Delivering for America" plan. The $25.4m change decreased Richmond's service performance and incurred over $8m in questioned costs over four months. The audit found leadership turnover, inadequate supervision, and delayed mail issues, casting doubt on the plan's expected savings.
April 01, 2024
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