Homeowner's electric vehicle charger installed by Eon Drive was never fixed by Eon despite guarantee, leading to electric car sale after ADR ruling.

Homeowner's electric vehicle charger installed by Eon Drive never worked; despite a guarantee, Eon refused to investigate or fix. Eon blamed voltage fluctuations, and monitoring by Energy North West led to an ADR adjudicator ruling Eon had to fix or remove the charger within 28 days. Despite the ruling, the charger remained unrepaired, leading the homeowner to sell their electric car.

March 31, 2024
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