57-year-old Julie Turney's five-hour lash appointment resulted in swollen, red eyes and spider-like lashes; she demanded a refund and was accused of increasing the water bill.

57-year-old Julie Turney had a five-hour lash appointment that left her with swollen, red eyes and "thick, long and spider-like" lashes. After demanding a refund, the technician accused her of increasing her water bill by using the bathroom. Julie's experience has taught her to be more vigilant about vetting beauty professionals and checking their qualifications.

March 30, 2024
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