2022 saw South Korean consumer complaints against AliExpress nearly triple, primarily regarding product quality, deliveries, and tracking issues.

2022 saw South Korea's consumer complaints against Alibaba's e-commerce platform AliExpress nearly triple, with 673 complaints compared to 228 in 2021. Major issues included product quality, late/non-deliveries, misdeliveries, and lack of tracking info. Consumer rights groups urge the govt to regulate multinational companies, and the KCS, under the Korea Fair Trade Commission, is discussing a hotline with AliExpress to resolve complaints.

March 29, 2024
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