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Telstra CEO apologizes for March 1 triple-0 emergency service outage affecting 100+ callers, including one fatality, due to technical faults, backup process issues, and communication errors.
Telstra CEO Vicki Brady apologized for a March 1 triple-0 emergency service outage that affected over 100 callers, including one who died while services were down.
The incident was caused by a combination of technical faults, issues with Telstra's backup process, and communication errors.
During the outage, 127 callers were not connected to emergency services due to incorrect phone numbers on Telstra's backup database.
Full service was restored within 90 minutes.
13 months ago
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