eGain launches AssistGPT™, a generative AI service for CCaaS, at Enterprise Connect 2024.

eGain launches AssistGPT™, a generative AI service for CCaaS, at Enterprise Connect 2024. Integrated with the eGain Knowledge Hub, AssistGPT automates knowledge management with zero-code tools and is available on leading providers' marketplaces. This AI service accelerates knowledge deployment, minimizes Generative AI risks, and boosts customer experience while reducing costs.