Delhi High Court upholds IVR system on Emergency Helpline 112, citing prank call management and suitable wait time.
Delhi High Court rejected a PIL to remove the IVR system from Emergency Helpline No. 112, citing it as the best option for managing prank calls and ensuring genuine callers aren't neglected. The court acknowledged its imperfections but deemed the system reasonable, with a five-second wait to reach an operator. The Delhi Police stated the IVR system does not hinder callers using landlines or mobile handsets.
March 23, 2024
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