HMRC plans to close self-assessment helpline, redirect callers to online services and chatbots, with VAT helpline limited to deadline days.
HMRC plans to close its self-assessment helpline until September and direct callers to online services and chatbots. The VAT helpline will only open in the five days before each month's deadline. This change has drawn criticism from tax experts and politicians, who argue that the switch to online services should not be forced on taxpayers until evidence proves that they are ready for such a change.
March 19, 2024
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