100K St James' Place customers may be owed refunds for unprovided annual reviews, with £426m set aside for likely compensation.

100K St James's Place customers may be owed refunds for unprovided annual reviews, with the wealth manager setting aside £426m for likely compensation. This comes as the firm struggles with criticism over high fees and lack of transparency. Poor record-keeping since 2018 means the number of affected customers is uncertain, but a new computer system has provided more information on services provided.

March 16, 2024
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