UK telecoms operators, including BT, Sky, and Virgin Media, commit to protecting vulnerable customers using personal alarms during landline switch to digital technology.
UK telecoms operators, including BT, Sky, and Virgin Media, have agreed to protect vulnerable customers who use personal alarms during the landline switch to new digital technology. These companies are ensuring that users of telecare alarm systems, which automatically contact emergency services at the touch of a button via a landline, are not left without a service during the digital transition. Over two million people in the UK rely on these alarms, as the industry upgrades landline services to digital technology like VoIP, Digital Voice, or All-IP telephony, which work with digital landlines but may fail during power cuts or internet outages.
March 11, 2024
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