Coforge launches AI-based autonomous self-service solution, Coforge Orion, for automating calls and customer engagement.

Coforge, a global digital services and solutions provider, has launched an AI-based autonomous self-service solution called Coforge Orion. The solution leverages generative AI to automate outbound and inbound calls, engage customers, and provide intelligent responses to inquiries, while taking necessary actions. Coforge Orion utilizes advanced AI to facilitate personalized conversations with customers.