17,000 SSE Airtricity customers received incorrect bills, with some overcharged and others undercharged; the company will refund overcharges and offer goodwill payments.
Energy company SSE Airtricity apologised after issuing incorrect bills to 17,000 customers, with some overcharged and others undercharged. The company will refund overcharged amounts and offer a goodwill payment to affected customers. The billing error was caused by an incorrect rate being applied to electricity units, resulting in some customers being billed at the wrong rate.
March 04, 2024
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