16,000 complaints made to Irish Rail in 2023, mainly about service disruption, onboard issues, and antisocial behavior.
16,000 complaints were made to Irish Rail in 2023, with over half of them concerning service disruption and onboard issues. Complaints included freezing carriages, racist abuse, inaccessible facilities, and antisocial behavior. Irish Rail received an average of 1,300 complaints per month, with 11 complaints of racism, 521 about antisocial behavior, and 102 related to accessibility issues.
March 03, 2024
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