Canada's Competition Bureau accuses Cineplex.

Canada's competition czar argues Cineplex Inc. employs harmful "drip pricing" in its online booking fees, forcing moviegoers to pay without an alternative option. Cineplex claims customers can buy tickets in person at the theatre, but the competition commissioner disputes this as a separate service. Drip pricing, or "junk fees," involves customers being drawn into a purchase without full disclosure of the final cost. Cineplex has made nearly $40m from online booking fees since implementation.

February 28, 2024
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