NPST secures a contract with DCB Bank to implement its Online Dispute Resolution (ODR) solution for customer complaint resolution.
NPST, a leading Indian banking and payment services provider, has secured a contract with DCB Bank to implement its Online Dispute Resolution (ODR) solution. This implementation aims to streamline customer complaint resolution, enhance efficiency, and reduce operational and compliance costs for DCB Bank. The ODR solution will help DCB Bank efficiently handle issues such as missing or delayed payments and credits, potentially increasing productivity by up to 30%.
February 28, 2024
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