The FTC sued H&R Block, accusing it of making downgrading difficult and misleading consumers on free filing eligibility.
The Federal Trade Commission (FTC) has sued tax preparation firm H&R Block, accusing it of making it difficult for consumers to downgrade to lower-cost or free online filing packages and misleading them into believing they qualify for free filing when they don't. The FTC claims that consumers must contact customer service and re-enter all their tax data when downgrading, forcing them to choose between paying for an expensive product or losing their previously entered information and starting over. The company has not commented on the FTC's allegations.
February 27, 2024
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