Air New Zealand apologized for charging $13,000 to change US tourists' flights after wife's gallbladder cancer diagnosis.

Air New Zealand apologized for charging US tourists Todd and Patricia Kerekes $13,000 to change their flights after Patricia's gallbladder cancer diagnosis. The couple's surgeon advised an immediate return, but Air NZ initially tried to charge a hefty fee to change their flights, despite Todd informing the airline about his wife's serious condition. The airline's compassionate care policy was not followed, but they have since issued a full refund for the additional costs.

February 28, 2024
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