BBC's Panorama investigates Royal Mail's recent failures, revealing a case of a three-year-old missing vital chest surgery due to delayed NHS letter delivery.

BBC's Panorama investigates Royal Mail's recent failures after being fined £5m for missing targets. The program hears from whistleblowers, senior management, and affected individuals who believe the postal system needs to change for Royal Mail to survive. The report includes a case where a three-year-old boy missed vital chest surgery due to delayed Royal Mail delivery of NHS letters.

February 26, 2024
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