BBC apologizes to family in Huw Edwards scandal, improves non-editorial complaint handling procedures.
The BBC has apologized to the family of a young person involved in a scandal involving news presenter Huw Edwards. Following an independent review of the corporation's complaint handling, the BBC acknowledged process shortcomings and is working to improve its procedures for managing non-editorial complaints. The review identified a need for "greater consistency" in complaint processing and highlighted that the initial complaint about Edwards was not logged on the relevant case management system, preventing senior figures from seeing it. The BBC has implemented an action plan with a range of enhancements to address these issues.
February 27, 2024
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