Segra selects ServiceNow for digital business transformation, implementing Telecommunications Service Management for SegraOne.
Segra, a major US fiber infrastructure bandwidth company, has chosen ServiceNow, a leading digital workflow company, for its digital business transformation. Segra will implement ServiceNow Telecommunications Service Management to power SegraOne, a new solution focused on simplifying everyday work and improving customer service and employee experiences. SegraOne will utilize AI-driven resolutions, increase transparency, and enhance omnichannel self-service, reducing costs across its entire ecosystem. Additionally, SegraOne will integrate with Segra's critical business systems for seamless information transfer and better data quality.
February 26, 2024
12 Articles