An 83-year-old woman, Eileen Brice, was charged $369 by Optus for a mobile phone she never received.

An 83-year-old woman, Eileen Brice, was charged $369 by Optus for a mobile phone she never received. Despite trying to get her money back since October, she claims no bill or receipt was provided. Eileen's husband warns others to be cautious about direct debit payments and suggests Australians shouldn't have to put up with such issues.