The FTC accuses H&R Block of deceptive marketing and difficult downgrades of products.
Federal Trade Commission (FTC) accuses H&R Block of deceptive marketing and making it difficult for customers to downgrade products. The tax prep company allegedly steered customers to costlier online tax filing products and deleted tax data when customers tried to switch to cheaper options. The FTC claims H&R Block misleadingly marketed its tax prep services as "free" and made downgrade processes tedious for customers.
February 23, 2024
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