Google is testing "Talk to a Live Rep" feature, enabling its software to call businesses on users' behalf and hold until live representative.

Google is testing a feature that allows its software to call businesses on users' behalf and hold the call until a live representative is available. It is called "Talk to a Live Rep" and is currently being offered to users in the U.S. who have signed up for Search Labs, Google's program to test early-stage Google Search experiences, and have opted into the "Talk to a Live Rep" experiment. The feature works on Google apps for both Android and iOS, as well as Chrome on desktop computers.

February 16, 2024
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