Kroger reintroduces human cashiers at Dallas store after customer pushback against self-checkout-only policy.

Kroger has reintroduced human cashiers at a Dallas store after facing customer backlash on its self-checkout-only policy that had been in place for three years. The store in Oak Lawn initially removed human cashiers in 2021, but started adding traditional checkout lanes this week. The decision comes as a response to customer feedback expressing dissatisfaction with the self-checkout concept.

February 01, 2024
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